Shipping Methods: We ship all merchandise via UPS.  All orders for cues and/or cases totaling over $ 500.00 ship for free in the continental U.S. via UPS 2nd Day Air.  This does not include other larger items; ie: lights, cue racks, etc.  The shopping cart system will add freight to orders over $500.00, however, the shipping will be subtracted at time of billing.

All orders will be shipped to credit card holder, and credit card billing address only.   You must call the Billiard Warehouse to discuss exceptions.

Payment:  All merchandise is payable in US funds only. We accept Visa, Mastercard, money orders, cashier's checks and personal checks (5-7 days to clear). 

New Jersey Customers must add 6% tax on most items.  Email for more info.

Product Pricing: At the Billiard Warehouse, we offer some of the lowest prices available anywhere, however, we have no control over unforseen price changes.  We reserve the right to change prices without notice.  Customers will be notified of any price changes before shipment occurs.

Damage Claims: All merchandise is shipped with excellent packaging.  Any visible damage should be brought to the attention of the delivery person. In the event of hidden damage, a claim must be filed immediately with the carrier. If you need assistance with a claim, please email us immediately.

Shipping Errors: If you receive an item(s) in error, please contact us within 72 hours of receiving your package to arrange for a pick-up and re-shipment of correct items at no charge to you.

Return Policy: See the Try a Cue Program for more details.

We do not authorize refunds for 'special ordered' merchandise. All returns must be pre-approved.

Refused Shipments: Refused shipments are subject to a 15% re-stocking fee + shipping and handling costs.